Microsoft D365 AI Technology Selection

Evaluate and select the right Microsoft Dynamics 365 AI technologies for your CRM implementation

Dynamics 365 Marketing AI Capabilities
AI-powered marketing automation tools to enhance customer engagement
Customer Insights
Core Feature
  • AI-driven customer segmentation based on behavior patterns
  • Predictive analytics for customer lifetime value
  • Churn prediction and prevention recommendations

Implementation complexity:

Journey Orchestration
Core Feature
  • AI-optimized customer journey paths
  • Next-best-action recommendations
  • Real-time journey adaptation based on behavior

Implementation complexity:

Marketing Analytics
Intelligence
  • AI-powered attribution modeling
  • Predictive campaign performance
  • Automated insight generation and recommendations

Implementation complexity:

Implementation Considerations
  • Requires clean customer data for effective AI model training
  • Integration with existing marketing tools should be planned
  • User training is essential for adoption of AI-driven insights